Please read the information below and contact our customer service team at email@example.com for next steps.
At this moment we are not offering a refund.
You may cancel your order within 24 hours of placing it.
In the event your order has arrived damaged, please contact our customer service team at firstname.lastname@example.org with the following information.
• Your order number
• Photos of the damaged items
• Photos of packaging it arrived in with the shipping label visible.
Any damages must be reported within 7 days of your shipment being received for a store credit or refund to be considered.
Package has not arrived
If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons.
• Package has been scanned by the carrier but has not actually been delivered yet. This is quite common, especially during busy shipping seasons. Please allow 2-3 days for the package to arrive before contacting customer service.
• Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address.