Refund Policy

Please read the information below and contact our customer service team at hariwhyte@bellascents.ca for next steps.

At this moment we are not offering a refund.

Cancelled Orders

You may cancel your order within 24 hours of placing it.

Damaged Product

 In the event your order has arrived damaged, please contact our customer service team at hariwhyte@bellascents.ca with the following information.

• Your order number

• Photos of the damaged items

• Photos of packaging it arrived in with the shipping label visible.

Any damages must be reported within 7 days of your shipment being received for a store credit or refund to be considered.

Package has not arrived

If you receive a delivery confirmation but your package has not arrived, it could be due to the following reasons.

• Package has been scanned by the carrier but has not actually been delivered yet. This is quite common, especially during busy shipping seasons. Please allow 2-3 days for the package to arrive before contacting customer service.

• Incorrect/Incomplete address left at checkout. Please ensure we have the correct address to ship your order. We are not responsible for orders delivered to an incorrect address.